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Successful Hospitality

Guest Experience Management stories and opinions from HospitalityGEM, the B2B brand for The Mystery Dining Company

How much is slow service costing you?

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It’s probably more than you think. Research from QikServe has revealed that when guests leave a restaurant, café, or bar without paying, over half the time it’s due to a lack of available staff. 12% of guests admit to having “dined and dashed”. Those that do are prompted by what they perceive as...

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It's a Whopper: UK burger market now worth £3.3bn

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With a growing number of burger restaurants appearing on our high streets, it's no secret that the UK has something of a love affair with the American-style patty and bun. However, it’s still impressive to learn that the UK burger market has grown by almost a quarter in the past five years. Just...

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A-Levels students urged to take up careers in hospitality

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Last week was an important one for A-Level students as thousands received their results and began their adult lives. For the hospitality industry, it meant happy smiles, bottles of champagne, and celebrating parents. However, there is mounting criticism surrounding the lack of information given to...

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Research highlights afternoon tea as a key growth area for pubs

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Afternoon tea has long been a popular tourist experience for those visiting the UK, but new research from Mintel indicates it could also be a key growth area for the British pub sector. As a profitable way to extend the day parts, it's worth consideration.   The quintessentially British afternoon...

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The changing tastes of food and drink pairings

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The landscape of the hospitality industry is constantly shifting, so we make it our business to follow it closely. Our most recent survey delved into the changing tastes of guests when it comes to the drinks they pair with different dishes. We found that there is a growing proportion of guests who...

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