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Successful Hospitality

Guest Experience Management stories and opinions from HospitalityGEM, the B2B brand for The Mystery Dining Company

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The variety of cuisines available in restaurants these days has turned formerly unheard of dishes into mainstream staples. Whether it's Brazilian, Mexican, Thai or Japanese, food from all over the world has found its way to British cities and restaurants. The appetite for exotic and exciting food...

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Research firms predict 2017’s biggest foodservice trends

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Both Mintel and The NPD Group have released their predictions for the biggest foodservice trends of 2017. Between the two lists, there were a few reoccurring themes operators should be watching out for next year.   Healthier choices Plant and grain-based diets show no signs of slowing down next...

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QSR snacking stats reveal missed opportunities for hospitality operators

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Snacking makes up 27% of quick-service restaurant traffic, finds research from the NPD Group . In total snacks are generating more than £3.7bn a year for the British economy, with retailers, supermarkets, and coffee chains collectively accounting for about 60% of all snack sales. While the NPD’s...

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Speed of service at payment a priority for guests

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Research from Barclaycard has revealed that faster service is one of the top demands of diners. 37% of respondents to Barclaycard’s survey said that service speed is a priority when choosing where to dine, over considerations like menu choice or value for money. In addition, 59% of diners reported...

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In the spotlight: pubs and pop-ups

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Pop-ups may be nothing new but, over the past few years, they’ve gained traction within the hospitality industry. There are now around 10,500 pop-ups in operation in the UK allowing guests to explore a specific cuisine or food and drink concept as a one-off experience. Pop ups reflect the changing...

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Hospitality industry encouraged to increase pay as the London Living Wage rises

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Sadiq Khan’s announcement last week that the London Living Wage will rise to £9.75 has been met with concern by many London hospitality operators. The declaration arrived just after predictions that London pubs could face a 40% business rate increase over the next 5 years, leaving many in the...

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